At Kingshuk, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Policy

• Returns are accepted within [3–7 days] of receiving the product.

• Items must be unused, in original condition, and with original packaging and tags.

• Products such as innerwear, cosmetics, personal care items, and customized orders cannot be returned unless damaged or defective.

2. How to Request a Return

To initiate a return, please:

• Contact us at [Your Phone Number] or email [Your Email Address] within the return period.

• Provide your order number, reason for return, and any supporting photos if applicable.

• We will guide you through the return process.

3. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the refund status.

• If approved, refunds will be processed within 5–10 business days.

• Refunds are issued via the original payment method or as store credit, based on your preference.

4. Exchanges

• We allow exchanges for size or color issues if stock is available.

• Exchange requests must be made within the return window and follow the same return process.

5. Non-Returnable Items

• Sale or clearance items

• Used, damaged, or altered products

• Items without original packaging

6. Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Please notify us within 24 hours of delivery.

• Send a photo or video of the product to [Your Email or WhatsApp Number] for quick resolution.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service for safe return.